Frequently Asked
Questions
I’ve just ordered from you, how long will it take to get to me?
We ship orders via Royal Mail and DPD. The shipping time depends on the service you choose and the destination. For UK delivery, 1st Class takes an estimated 1-2 working days, and 2nd Class is 2-3 working days. Delivery to Europe takes an estimated 3-5 working days, and ‘rest of world’ delivery is 5-7 working days.
International packages are sent via a tracked service to ensure items aren’t lost. Once your order has been fulfilled, you’ll receive a tracking number, so you can keep an eye on your order. Though these services are reliable, it may take longer due to COVID-19-related disruption, strikes and added pressure.
What charities have you supported so far?
So far, we’ve supported: MindOut; MicroRainbow; Gendered Intelligence; GALOP; People Like Us; The LGBT Foundation; The Trevor Project; The National Center For Transgender Equality; KC Anti-Violence Project; The Alexander Foundation; Inside Out Youth Services; The Rainbow Project; Motherwell Cheshire; Switchboard; Bloody Good Period; Snehalaya; UK Black Pride; LGBTQ Youth Scotland;
People's Pride Southampton;
We Exist London; the Intercom Trust; Black Trans Foundation; Reading Red Corner & The Drinks Trust.
WHO IS BEHIND QUEER BREWING?
Queer Brewing was founded in early 2019 by Lily Waite. We're now a team of three, with Charlotte and Beth joining Lily in late 2020 and 2023, respectively. Boz joined in early 2024, and Stef and Andy joined in late 2024. We also have two small dogs, called Teddy and Pickle. The two of them occasionally help with various administrative tasks.
How do I know that the t-shirt I’ve ordered will fit me?
You can find a size guide for our t-shirts on this page here.
How quickly do you fulfil orders?
We package orders Monday to Friday, and it can take 1-2 working days to process your order as we’re such a small team, though we aim for orders to be sent out the next working day.
If your order is for a specific day, date, event, or has any sort of time constraint, please please please let us know so we can make sure we get it to you!
How much do you charge for postage?
Postage prices are calculated by weight of item, postage and packaging cost. This will be calculated at checkout.
If you are buying beer on our shop, please use the DPD delivery option. DPD can offer an age verification service on their deliveries and permit alcohol to be posted, Royal mail unfortunately cannot.
Is your packaging recyclable/eco conscious?
Yes! We use durable paper bags and envelopes, postage bags made from sugarcane, and cardboard boxes. Most of our packaging is biodegradable, reusable, and recyclable. We occasionally use a small amount of plastic, things like bubble wrap, to give them another use instead of throwing them away. Please reuse this where possible, and please recycle where you can.
Are your beers vegan?
Yes! We will never brew with lactose, or non-vegan finings. That is a fact.
What’s your privacy policy?
For details about our privacy policy please click here.
Do you post beer Internationally?
No, unfortunately! If you place a beer order to be delivered to a country outside of the UK we will get in contact to cancel or amend your order.
What’s your returns policy?
We have a 30 day return policy on our merch. If you wish to return an order, for example if you have ordered an incorrect size, we are more than happy to swap the item for a different size (if in stock) as long as the item is unworn, undamaged and in its original packaging. You will be refunded for the price of the item minus any delivery fees.
Sadly, we do not accept returns for beer orders, unless there has been a production issue or the beer is faulty.
If you do have any issues with your order please do drop us an email at charlotte@thequeerbrewingproject.com. There may be a delay in processing any returns due to courier delays or other factors beyond our control, but we will endeavour to get things back out to you as soon as possible.
If you open your package to find a faulty or damaged item we are more than happy to send you a replacement. If you do have any issues with your order please do drop us a message at charlotte@thequeerbrewingproject.com
If your international order was attempted to be delivered whilst you were out, not collected from your local delivery office or returned to us for other reasons we will get in contact with you to arrange another delivery. Unfortunately, you will have to pay out for the additional shipment. If we don’t get a response from you within 30 days we won’t send the parcel again to you and will restock it.
Can I find you on social media?
Yes! You can find us on Instagram, Twitter, and Facebook via @QueerBrewing.